Terms and Conditions of SeaEscape

Welcome to SeaEscape. By accessing our services and utilizing our platform, you agree to comply with these Terms and Conditions. We are committed to providing a seamless and exceptional experience, with clear guidelines that ensure a professional and enjoyable engagement with SeaEscape.

These Terms and Conditions govern your interaction with SeaEscape and outline the rules, regulations, and responsibilities associated with using our services. Please review the details provided below to ensure a full understanding of our guidelines.

We are dedicated to maintaining transparent and respectful communication with our clients. These terms ensure that you have a smooth, reliable experience with SeaEscape, knowing that we uphold the highest standards of service.

Service Usage Guidelines

SeaEscape offers a range of yacht and boat rental services. These services are provided under the condition that clients respect and adhere to all policies outlined here. By using our services, you agree to the responsibilities and conduct required for a safe and enjoyable experience.

We request that all clients treat our vessels, crew, and equipment with respect and care. Any damage caused through misuse or negligence will result in liability for the costs associated with repair or replacement.

SeaEscape reserves the right to refuse service to individuals who do not comply with our terms or demonstrate behavior that could compromise the safety of others on board.

• Adhere to all safety guidelines provided by the crew.
• Avoid any actions that may damage SeaEscape’s property.
• Comply with all instructions issued by the captain and crew for a secure experience.

Booking and Reservation Policies

Booking a yacht or boat with SeaEscape is a straightforward process, designed to ensure clarity and ease for all clients. Reservations are confirmed upon receipt of payment and availability verification, allowing us to secure your desired vessel and date.

Once a reservation is confirmed, you will receive detailed information about your booking, including the itinerary and additional options available to enhance your experience. We are committed to making this process as transparent and user-friendly as possible.

In the event of a cancellation or rescheduling, we encourage you to contact our support team promptly. Our cancellation policy is designed to accommodate changes while respecting the time and resources involved in preparing for your journey.

• Full refunds are available for cancellations made at least 72 hours in advance.
• A partial refund of 50% is available for cancellations made between 48-72 hours prior.
• For cancellations made less than 48 hours in advance, no refund will be provided.

Responsibilities and Client Conduct

SeaEscape strives to provide a safe and enjoyable environment for all clients. In return, we expect our clients to exhibit respectful and responsible conduct. This includes following all safety protocols, respecting crew instructions, and maintaining a courteous attitude toward other guests and crew members.

We reserve the right to disembark any client whose behavior poses a risk to the safety or comfort of others on board. Our crew is trained to manage challenging situations, ensuring the welfare of all passengers.

Please understand that SeaEscape’s commitment to quality service extends to ensuring a pleasant experience for everyone. We take these responsibilities seriously, as they reflect our values and commitment to customer satisfaction.

• Respect crew members and follow all instructions.
• Avoid disruptive behavior that affects other guests.
• Adhere to onboard safety guidelines at all times.

Payment Terms and Conditions

SeaEscape accepts various forms of payment, including major credit cards, online payment platforms, and bank transfers. Payments must be made in full at the time of booking to secure your reservation and guarantee availability of your selected vessel.

In cases where additional charges are incurred during the rental, such as catering services or extra amenities, these will be billed to your account and must be settled before the end of your journey. We aim to make our payment terms as clear and straightforward as possible.

Failure to make timely payments may result in the cancellation of your booking. SeaEscape is not responsible for any costs incurred due to cancellations resulting from delayed payments or insufficient funds.

• All payments must be completed before service delivery.
• Accepted payment methods include major credit cards and bank transfers.
• Additional services requested during the trip must be paid for upon receipt.

Liability Limitations

SeaEscape endeavors to deliver a safe, reliable service; however, we are not liable for events or situations beyond our control. This includes inclement weather, unforeseen mechanical issues, and actions of third parties. In such cases, SeaEscape will make every effort to minimize inconvenience to clients.

We advise clients to familiarize themselves with their own responsibilities and limitations of liability prior to their journey. Our team is available to clarify any terms or conditions related to liability to ensure transparency and understanding.

SeaEscape’s liability for any damages, whether direct or indirect, shall be limited to the amount paid for the specific service provided, in accordance with the applicable laws and regulations.

• SeaEscape is not liable for unforeseen events outside its control.
• Clients are advised to take responsibility for their actions during the journey.
• Our liability is limited to the amount paid for our services.

Cancellation and Refund Policy

SeaEscape’s cancellation and refund policy is designed to accommodate clients while respecting the operational demands of our service. We offer flexible options for clients who may need to alter or cancel their reservations, with full transparency regarding applicable fees and deadlines.

We recommend reviewing our cancellation policy carefully, as refunds and cancellations will only be granted in accordance with the terms outlined in this section. Our team is available to discuss any specific requirements you may have.

Refunds are processed promptly, and we make every effort to ensure your experience with SeaEscape meets the highest standards of convenience and professionalism.

• Cancellations 72 hours before departure are eligible for a full refund.
• Cancellations within 48-72 hours receive a 50% refund.
• No refunds are available for cancellations less than 48 hours before departure.

Contact Us

For any inquiries regarding these Terms and Conditions, or if you need further assistance, please reach out to our team. We are here to provide clarity and answer any questions you may have.

SeaEscape is dedicated to ensuring your experience is smooth and transparent. Our team values open communication and is ready to assist with any inquiries or support you may need.

For direct contact, please use the email provided below:

[email protected]